Privacy Policy

1. Introduction

AI RESEARCH LLC ("Company," "we," "us," or "our") operates the DIVINYT™ platform, accessible at divinyt.ai and dashboard.api.divinyt.ai (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect the following categories of information when you use our Service:

2.1 Account Information

When you create an account, we collect your name, email address, company name, phone number, and state of residence. This information is necessary to provide our Service and manage your account.

2.2 Lead Data

You may upload or input lead information into the platform, including names, phone numbers, email addresses, physical addresses, and other contact details. You are responsible for ensuring you have the proper authorization to provide this data.

2.3 Call Data

When AI calls are made through our Service, we collect call recordings, transcriptions, call duration, timestamps, and AI-generated analysis summaries. This data is essential to deliver AI-powered call handling and lead scoring.

2.4 Communication Data

We collect the content of SMS messages sent and received through the platform, email content (including inbound and outbound), and chat messages exchanged with the AI assistant within the dashboard.

2.5 Payment Information

Payment processing is handled by Stripe, Inc. We do not store your credit card numbers, CVV, or full payment card details on our servers. We receive and store transaction identifiers, subscription status, billing amounts, and payment history for record-keeping purposes.

2.6 Usage Data

We collect data about how you use the Service, including campaign configurations, analytics and performance metrics, feature usage patterns, and login history.

2.7 Technical Data

We automatically collect certain technical information when you access the Service, including your IP address, browser type and version, device type, operating system, user agent string, and referring URLs. This data helps us maintain security and improve performance.

2.8 Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain the Service — including AI-powered calling, SMS, email, lead management, and campaign automation.
• Process payments and manage billing — handle subscriptions, usage-based charges, top-ups, and auto-recharge transactions.
• AI analysis, lead scoring, and call handling — use artificial intelligence to analyze conversations, score leads, generate follow-up recommendations, and handle inbound and outbound calls on your behalf.
• Send transactional communications — deliver receipts, billing notifications, account alerts, security notices, and service-related updates.
• Improve and optimize the Service — analyze usage patterns, diagnose technical issues, and develop new features.
• Comply with legal obligations — meet applicable laws, regulations, legal processes, or enforceable governmental requests.
• Prevent fraud and abuse — detect, investigate, and prevent unauthorized access, fraud, and other harmful activities.

4. Data Sharing and Third-Party Services

We share your information with the following third-party service providers, solely to the extent necessary to operate the Service:

5. Data Retention

We retain your information for the following periods:

After the applicable retention period, data is permanently deleted or anonymized. You may request early deletion of your data by contacting us (see Section 11).

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit — all data transmitted between your browser and our servers is encrypted using TLS/HTTPS.
• Encrypted credentials storage — API keys, tokens, and sensitive credentials are encrypted at rest.
• Role-based access control — access to data is restricted based on role and necessity.
• Regular security reviews — we conduct periodic reviews of our security practices and infrastructure.
• PCI-compliant payment processing — all payment data is handled through Stripe, which is certified as a PCI Level 1 Service Provider.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct any inaccurate or incomplete personal data.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Data portability — request an export of your data in a structured, machine-readable format.
• Opt out of marketing — unsubscribe from promotional communications at any time. Transactional emails (receipts, security alerts) are not affected.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — you may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete — you may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out — you have the right to opt out of the sale of your personal information. As stated above, we do not sell personal information.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at info@divinyt.ai. We will respond to your request within 30 days.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us at info@divinyt.ai.

9. International Users

The Service is operated from and data is processed in the United States of America. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country. By using the Service, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email at the address associated with your account and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: